APPOINTMENT CANCELLATION RELATED POLICY and FEES
UPDATED CANCELLATION POLICY (1/17/2022)
As we continue to navigate COVID 19 and the ongoing variants, we are making changes to our cancellation policy. The changes are being made to encourage proper health measures and to limit the financial impact on clients and staff.
Starting on January 17th our Cancellation Policy is changing. Cancellation of appointments are to be made by 1 P.M. the previous business day of the appointment. For example, if you have an appointment at 11 A.M. on a Wednesday, your appointment must be cancelled by 1 P.M. on Tuesday. All Saturday and Monday appointments are to be made by 1 P.M. the Friday before the appointment.
Any appointment not cancelled by 1 P.M. will be charged a late fee. The late fee has been reduced to $35 as there are no longer any exceptions except for medical emergencies, which require a visit to a medical facility and are documented or having proof of a COVID test within the previous 72 hours or the following 48 hours. No Show fees have not changed.
We will follow CDC guidelines as they are updated. Our re-scheduling will be based on these guidelines. As of January 9th, any individual who has symptoms and is not tested is required to quarantine for 14 days. For those who are not tested, we won’t reschedule for at least for 14 days.
We appreciate your understanding of our cancellation policy as we work to navigate the challenges, we all face from COVID 19.
As a business based on providing services at a scheduled time, our operating revenue is dependent upon our clients keeping their appointments. Our therapists, who are only paid when a service is provided, rely upon having their schedules filled for their income. For this reason, Lake Washington Wellness in Remond has a set of policies that ensure that our licensed massage therapists are paid when there is not a reasonable enough time to fill the appointment slots.
1PM CANCELLATION DAY PRIOR TO APPOINTMENT
Lake Washington Wellness requires cancelaion by 1PM the day prior to the appointment. For Monday's the cancellation is by 1PM on Friday.
If a client cancels or is a no-show for three appointments within any consecutive 120 day period, Lake Washington Wellness will require appointments to be paid in full at the time of scheduling. This appointment fee is automatically charged to the credit card that is kept on file. The only exception to this is a documented medical situation that prevented notice after 1PM the day before the appointment..FEE SCHEDULE
If a client arrives 15 minutes late or more for an appointment, the appointment will be rescheduled due to insufficient time to provide treatment and they will be charged a LATE ARRIVAL FEE. This fee is automatically charged to the credit card that is kept on file.
If a client does not show up for an appointment at the scheduled time, they will be charged a NO SHOW FEE. This fee is automatically charged to the credit card that is kept on file. The only exception to this is a documented medical situation that prevented a client from showing up to the appointment.