After you have scheduled your first appointment, you will receive an email providing a complimentary hold for your appointment which expires after 48 hours. The email will confirm the date and time you scheduled and provide you a link to the necessary online paperwork, which includes your health profile, or terms of service, insurance information (if you are using insurance), informed consent and a credit card for securing the appointment.
Once the online paperwork is completed, your appointment is officially scheduled. If you do not have access to the internet or have troubles with the online paperwork, please call us at 425-882-9065 and our Client Services Representatives will make other arrangements.
Yes, 24-hours prior to your appointment you will receive a reminder. This reminder serves two purposes, he first is to remind of the appointment and the second to signify that you have guaranteed the appointment and will be responsible for paying for the appointment. Please read the Lake Washington Wellness polices which were presented in the intake paperwork, which was signed.
Yes, please see our cancellation policy here.
We follow both CDC and the State of Washington’s Department of Health protocols. These protocols require the cleaning of surfaces, the wearing of a mask by the practitioner and client, hand washing, social distancing, having proper ventilation and air-filtration, and screening for signs of COVID and exposure to possible COVID carriers. As part of our COVID screening process, you will be asked to complete a COVID Pre-Screen survey the morning of your appointment.
It is best to wear comfortable, loose-fitted clothing to your treatment. I tend to wear my gym clothing, as it’s easy to slip on and off and is super comfortable. It’s best not to wear anything tight-fitted as when you put your clothing back on, there may still be some residual massage oil on your skin which could transfer onto your clothing and make you uncomfortable after your treatment. Another way to prepare for a massage is to tie up your hair or put it into a bun out of the way. This will stop your hair from going oily and won’t get in the therapist’s way.
Yes. As healthcare facility, we are required by the State of Washington’s Department of Health and the CDC to have clients and practitioners to wear masks.
We utilize a COVID Pre-Screen survey to screen for signs of COVID and exposure to possible COVID carriers. This is best completed on the day of the appointment to most effectively minimize risk of transmission and possible infection for those in the Clinic.
On the morning of your appointment, you will receive a text with a link to our COVID Pre-Screen survey. This survey is easily completed on your mobile phone. Once you complete the Pre-Screen survey you will receive a PASS/FAIL result. If you FAIL, your appointment will be canceled with no-penalty and we will call to reschedule for an appropriate time. With a PASS result, we ask that you arrive at the building no sooner than 5 minutes in advance of your appointment.
We ask that you do not enter the building till 5 minutes before your appointment. Upon entering the building, please stop at the restrooms (which are located between the 911 Driving School and the xxxx counseling center) to wash your hands. The bathrooms are secured and require an access code. The bathroom codes for the Women’s bathroom is 2500# (you must push # at the end) for the Men’s bathroom 2505# (you must push # at the end). After you have finished washing your hands, please enter the Clinic and your practitioner will meet and welcome you.
Your practitioner may conduct additional COVID screening, such as taking your temperature or asking questions, like your social distancing habits. This second level of screening is done to ensure the safety and comfort of everyone in the Clinic.
Your in-clinic appointment will begin with a temperature check and possibly addion COVID screening questions. After this is completed, your Massage Therapist will escort you to your treatment room for your session. The first part of the session is an evaluation and an overview of how the Therapist will approach the session. Once that is completed the Massage Therapist will let you know if they want to begin the session face-up or face-down on the table. At that time, they will excuse themselves from the room so you can disrobe to your comfort level. When the session is over, the Massage Therapist will excuse themselves from the room so you can get dressed. Once you are dressed we ask that you open the door slightly to let the Therapist know you are dressed so they can re-enter the room.
The short answer is no, you do not need to be completely undressed for a massage if you would be more comfortable wearing your underwear. It is most common for clients to completed undress for their massage, especially if it is a full body massage, where the therapist will be working across your whole body. However, it’s completely up to you what you want to wear; undress to your level of comfort.
“I really appreciated Rebecca’s approach to the session, giving me a quiet space to relax fully. Her knowledgeable answers to my questions about the suitability of massage treatments for my neck and shoulders gave me confidence in her expertise.” -Lindsey
Some people prefer to keep their underwear on during the treatment, which is totally fine. If you’re wearing a bra, it would probably be beneficial to remove this so the therapist can work on your back properly. You will always be sufficiently covered with a blanket or large towel at all times for your comfort. A professional massage therapist will work with the cover so that you never feel exposed at all during the treatment. If you are wearing underwear, the massage therapist may offer you disposable underwear, so you don’t get oil on your clothing if you are having a full body massage.
The therapist will leave the room to allow you to undress and get comfortable under the covers on the massage table.
What if I am uncomfortable disrobing or exposing certain areas of my body?
Having your underwear on or off does not impact the quality and success of the massage. We encourage people to do what they are most comfortable. In either instance, you will be completely covered at all times by a blanket and sheet and only the area being worked on will be uncovered.
Your therapist is very skilled, but cannot always tell if they are providing too little or too much pressure. One of the keys to a successful treatment is communication during the session, thus your therapist is eager for you to let them know.
People are self-conscious for various reasons. Some of the more common concerns are:
- I’m overweight.
- I have excessive hair growth on my body.
- I’ve got acne on my face or back.
- My feet are ugly.
- I have scars.
If you’re self-conscious about a certain part of your body, you can ask the massage therapist to avoid that area.
End of Visit FAQs
Your therapist will ask for some feedback, provide you post-visit information, advise of the recommended treatment plan, answer your questions and schedule your next appointment.
Yes, and at that time you will pay for your session. If you are using insurance, you will pay your co-pay or estimated co-insurance.